Customer Service
If you are having problems placing an order or with an order you received please contact our shop service for assistance at shop@kuyawear.com.
Allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled the next business day.
SIZE GUIDING
Please refer to photos of each product for size guides. If guide is not listed, contact shop@kuyawear.com for assistance.
PLACING AN ORDER
When an order is placed, a confirmation of your order item(s) and amount charged to your credit card will be sent to your email address. This document will contain your unique order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem.
PAYMENT OPTIONS
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
We also offer a selection of 'Buy Now, Pay Later' payment plans through Shop Pay.
VERIFICATION & SHIPPING
When placing your order please make sure the billing address and shipping address are the same. In the event that your information does not match, your order may be held pending verification and we may contact you directly to update this information. We have the right to cancel and refund your order if we do not receive a response after three attempts.
Once payment has been received and availability of the product is verified, you will receive an email confirmation to the email address you entered in your order. As soon as your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking to be updated. If for some reason you did not receive an email, please check your spam folder and add shop@kuyawear.com to your safe sender list.
All orders are processed and shipped within 2-4 weeks. If your order needs verification of payment, it may delay the processing of your order.
SALES TAX
Applicable sales tax of 8% will be added to all purchases shipping to California.
INTERNATIONAL ORDERS
We welcome and accept international orders and ship to most countries. International orders are subject to Import Duties, Customs and Value Added Taxes. Please note that Kuyawear has no control over any customs or import duties that could be levied on international shipments when the package reaches your destination and for which you will be liable. Customs policies vary widely from country to country. Please contact your local customs office for further information.
AVAILABILITY
All items are subject to availability. We will inform you as soon as possible in the event the goods you have ordered are no longer available.
RETURNS
Kuyawear does not accept returns. If there is a product defect or a problem with your order, please email us at shop@kuyawear.com for the quickest response.
TRACKING YOUR ORDER
As soon as your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking to be updated. If for some reason you did not receive an email, please check your spam folder and add shop@kuyawear.com to your safe sender list.
CHANGE OR CANCEL YOUR ORDER
Once our online shop has processed your order, you will be unable to make any changes. We will do our best to accommodate, so please contact shop@kuyawear.com as soon as possible.